Terms of Service

1. Who can use the service

You must be at least 18 to open an account. Anyone who is 18 or over can sign up as a student. A teacher account is not opened by signing up: you ask for one, and we approve or decline the request.

A teacher also signs in with an authenticator app as well as a password.

2. Your account

• Give us true details and keep them up to date.
• Your account is for you alone. Don't share your password or the sign-in codes we email you, and don't let someone else take your tests.
• Tell us straight away if you think someone else has got into your account.
• You are responsible for what happens under your account.

3. What the service is

We provide practice tests in the PTE Academic style, automatic scoring and feedback, test history, and exams that teachers give to students on the site.

It is practice. It is not the real exam, and nothing on the site is an official PTE Academic test or result.

4. Scores and feedback are estimates

Your scores and feedback are produced by software, including an AI model. They are a guide to help you practise. They can be wrong, and they can differ from what you get in the real exam.

We do not promise any score, band or result in the real exam, or any visa, admission or job outcome. Your real result is decided only by Pearson.

5. We are not connected with Pearson

PTE Preparation is an independent practice provider. We are not owned by, approved by or partnered with Pearson. "PTE", "PTE Academic" and "Pearson" are trademarks of their owners and we use them only to say which exam our practice material is for.

6. Credits and access

Starting a mock test uses one credit. Credits are added to your account by us and each one has an expiry date, which you can see in your account. When a teacher gives you an exam and you accept it, starting that exam uses one of the teacher's credits, not yours. A teacher's credits are used each time a student starts an exam the teacher gave.

If a test fails to start or breaks because of a problem on our side, write to us and we will put the credit back. Credits have no cash value and can't be transferred to another person.

Online purchases are not open yet. When they open, the price, what you get and the refund rules will be shown before you pay, and our Refund and Cancellation Policy applies.

7. Teachers and students

• A teacher can offer you an exam only with your Student ID, which you find on your dashboard and choose whether to share. Nothing is started, and nothing is shown to the teacher, until you accept.
• If you accept an exam, that teacher can see your name, your score, the written feedback and a text version of what the AI heard in your answers, for that exam. A teacher cannot play your recordings.
• You can decline an exam, or block a teacher so that they cannot offer you more. Blocking withdraws every exam from that teacher that you have not started. The teacher keeps seeing the results of exams you already took.
• A teacher is responsible for the exams they give and must only offer them to people who want them. We may suspend a teacher account that is used to spam, harass or mislead.

8. Your answers and recordings

Your written answers and voice recordings stay yours. You give us permission to store them, to have them scored (including by the AI providers named in our Privacy Policy), and to show the results of an exam you accepted to the teacher who gave it, as described above. We don't sell them and we don't use them for advertising.

Only record your own voice. Don't upload anything unlawful, offensive or that belongs to someone else.

9. Our content

The questions, model answers, scoring rules, feedback text, design and software on the site belong to us or the people who license them to us. You may use them for your own practice, or, if you are a teacher, for the students you give exams to.

• Don't copy, scrape, record, republish or sell our questions or answers.
• Don't use bots or scripts to take tests or collect content.
• Don't pass round questions or answer keys outside the site.

10. Using the site properly

• Don't try to break into the site, test its security without our written permission, or overload it.
• Don't use the service to harass anyone or to break the law.
• If you find a security problem, please tell us at the email below before telling anyone else.

11. When the site is down or changes

We work to keep the site running, but we can't promise it will always be available or error-free. We may do maintenance, and we may change or remove features. If a change is big and affects credits you have already paid for, we will tell you.

12. Closing an account

You can stop using the service at any time and ask us to delete your account. We can suspend or close an account that breaks these terms, puts others at risk or is used for fraud. Anything that is meant to continue after that, such as the sections on our content and on liability, continues.

13. Our responsibility

The service is provided as it is. We are not responsible for losses that come from relying on practice scores, from the site being unavailable, or from things outside our control, such as problems with your internet connection, device or microphone.

If we are found responsible for a loss to you, it is limited to the amount you paid us in the 12 months before the problem, or nothing if you paid nothing. This does not limit anything the law doesn't allow us to limit.

14. Law and disputes

Indian law applies to these terms. If you have a complaint, please write to us first and give us a chance to put it right. If it can't be settled, the courts at Pilibhit, Uttar Pradesh, India have jurisdiction.

15. Changes to these terms

We may update these terms. The date at the top shows the latest version. If the change matters, we will tell you by email or on the site, and using the service after that means you accept the new version.

16. Contact us

PTE Preparation, HN 141, Nagariya Calony, Pilibhit, Uttar Pradesh, Pin 262121, India. Email or call us at exammockpreparation@gmail.com or +91 8750609108. Complaints go to our Grievance Officer, whose details are in the Privacy Policy.