Privacy Policy
Last updated 22 October 2026
This policy explains what personal data PTE Preparation collects when you use ptepreparation.net, why, who sees it, and what you can do about it. We decide why and how your data is used, so under the law we are the data fiduciary.
We have tried to keep it short and specific. If anything is unclear, write to us.
1. What we collect
- Account details: your name, email address, and the role on your account (student or teacher). Your password is handled by our sign-in provider and stored in scrambled form. We never see it. If you sign in with Google or Facebook, that company gives us your name, email address and profile picture link, never your password for it.
- Your tests: the questions you were given, your answers, the time you took, your scores, feedback and test history.
- Voice recordings: the audio you record for speaking questions.
- Exam offers: which teacher offered you which exam, whether you accepted, declined or blocked, and when.
- Teacher requests: if you ask for a teacher account, that you asked, when, and our answer.
- Technical data: your IP address and basic browser details, kept in security and error logs and used to stop abuse such as repeated sign-in attempts.
- Messages: what you write to us when you ask for help, and the sign-in emails we send you.
- Payments, once they are switched on: the payment provider takes your card or UPI details directly. We only receive the status, amount and payment reference, never your card number.
2. Why we use it
We use your data on the basis of your consent, which you give when you sign up, and for other uses the law permits. You can withdraw your consent at any time, though we may then not be able to keep your account going.
- To create your account and let you sign in.
- To run your tests, save your progress and score your answers.
- To show results to you and, for an exam you accepted, to the teacher who gave it.
- To keep the site secure, find faults and prevent misuse.
- To answer your questions and tell you about changes that affect you.
- To meet legal obligations.
3. How AI scoring uses your data
To score your tests we send your written answers and speaking recordings to Google's Gemini AI service. For now we use the free plan of that service. Under Google's terms for the free plan, Google may use what we send to improve its products, and its staff may read some of it. Please do not put anything in an answer that you would not want a reviewer to see, such as phone numbers or ID numbers. The same applies to questions you type into the assistant on our website: each question, with the earlier messages of that chat, is sent to Gemini to write the answer. We do not store those chats; they stay in your browser tab until you close it. We plan to move to Google's paid service, under which your content is not used to improve Google's products, and we will update this page when we do.
We use it only to produce your score and feedback. We do not use your data for advertising and we don't sell it.
Because an AI model is involved, scores are estimates and can contain mistakes. See our Terms for what that means.
4. Who can see your data
- You.
- A teacher who offered you an exam that you accepted: your name, your score, the feedback and a text version of what the AI heard in your answers, for that exam only. Teachers cannot play your recordings.
- A small number of our own staff who run and support the site. Their access needs a second sign-in step and what they do is logged.
- The service providers below, who handle data for us.
- Anyone else only if the law requires it.
5. Service providers
We use these companies to run the service. They process your data for us and under their own security and privacy terms.
- Supabase: our database, sign-in system and file storage. Our project is hosted in Tokyo, Japan.
- Google (Gemini API): scores written and spoken answers. Processed outside India, including in the United States.
- Resend: sends the sign-in codes. Based in the United States.
- GoDaddy: hosts the website, from servers in Europe.
- Razorpay: takes online payments, when payments are switched on.
6. Data outside India
Some of these providers store or process data outside India: your account, tests and recordings are stored in Japan, the website runs in Europe, and AI scoring and email delivery run in the United States. We choose providers that protect data with security controls, and we will follow any rule Indian law sets for such transfers.
7. How long we keep it
- Your account, tests and results: until you ask us to delete your account.
- Voice recordings: 12 months after the test is finished, then they are deleted automatically.
- Security and access logs: only for as long as our hosting and database providers keep them to run and secure the service, and for as long as the law requires.
- Anything we must keep for legal or accounting reasons: for as long as the law requires.
8. How we protect it
No online service can promise perfect security. If a breach affects your data, we will tell you and the authorities as the law requires.
- Everything travels over an encrypted (HTTPS) connection.
- Recordings sit in private storage and are played back only through short-lived links created after we check who is asking.
- Each account can only reach its own data. A teacher reaches only the results of exams that students accepted. This is enforced in the database, not just on the screen.
- Teacher and admin accounts need an authenticator app, and changes made by administrators are logged.
- We limit repeated sign-in attempts to block guessing.
9. Your rights
You can ask us to:
- show you the personal data we hold about you,
- correct something that is wrong or out of date,
- delete your account and data,
- stop using your data where you have withdrawn consent, and
- name someone to act for you if you die or can't act.
10. How to make a request or complaint
Email exammockpreparation@gmail.com from the address on your account, or call +91 8750609108. We will confirm we received your request within 48 hours and aim to finish it within 30 days. To delete your account, we first check that the request comes from the address on the account, then we delete your account, tests and recordings by hand, apart from anything we must keep by law. For a complaint, we will resolve it within one month.
If you are not satisfied with our answer, you can take the matter to the Data Protection Board of India, as the law provides.
11. Young people
The service is only for people aged 18 and over, and we don't knowingly collect data from anyone younger. If you think someone under 18 has an account, tell us and we will delete it.
13. Grievance Officer
Subhash Bain, Grievance Officer, PTE Preparation, HN 141, Nagariya Calony, Pilibhit, Uttar Pradesh, Pin 262121, India. Email exammockpreparation@gmail.com (please put "Grievance" in the subject) or call +91 8750609108.
14. Changes to this policy
If we change how we handle your data, we will update this page and the date at the top, and tell you about important changes by email or on the site.