Refund and Cancellation Policy

1. How it works today

At the moment you don't pay us online. Test credits are added to your account (or to your teacher's account) by us, so there is nothing to refund. When online purchases open, the rules below apply.

2. What a credit is

One credit lets you start one mock test. A credit is used when the test starts. It has an expiry date, shown in your account. Credits are not money and can't be exchanged for cash or moved to another person. A teacher's credits are used when a student starts an exam the teacher gave.

3. When you can pay online

The price and what you get are shown before you pay. Payments are taken securely by Razorpay. We never see or store your card number. You will get a confirmation by email and the credits appear in your account.

4. Delivery

Everything we sell is digital. Nothing is shipped. Credits are added to your account as soon as the payment is confirmed, usually within a minute.

5. Refunds

Approved refunds go back to the way you paid. Your bank or card company decides how long it takes to show, normally 5 to 7 working days.

• Credits you haven't used: you can ask for a refund within 7 days of buying them.
• Credits you have already used, and credits that have expired: not refundable.
• A test that failed because of a problem on our side: we put the credit back, or refund it if you prefer.
• You were charged twice, or charged but got no credits: we will fix it or refund the extra amount in full.

6. Cancellation

We don't run subscriptions or automatic renewals, so there is nothing to cancel. You only pay when you choose to buy credits.

7. How to ask for a refund

Email exammockpreparation@gmail.com from the address on your account. Give your payment reference and tell us briefly what went wrong. We will reply within 48 hours and decide within 7 working days.